Returns & Exchanges

We want you to love your JAXXON pieces. If for any reason you’re not completely satisfied, we make returns and exchanges simple.

Return Policy

You may return or exchange items within 30 days of delivery for a refund, exchange, or JAXXON store credit. Items must be unworn, unaltered, and returned in their original packaging in resalable condition. All returns must be submitted through our Returns Portal. All returns are subject to a handling fee.

For solid gold pieces, returns and exchanges are also accepted within 30 days of delivery. Engraved products cannot be returned or exchanged once production has started. Customers outside the U.S. are responsible for their own return shipping costs but will be reimbursed in JAXXON store credit. We reserve the right to deny returns if there’s evidence of return policy abuse (e.g., excessive returns, empty package returns, reseller activity, or fraud).

If your ring size changes, we offer one free lifetime size replacement to ensure a perfect fit. If you lose an earring, our support team can help with a one-time replacement—just reach out to us.

Initiating a Return or Exchange

Visit our Returns Portal to start the process.
If you need help, contact our support team via 24/7 live chat or email us at contact@jaxxon.com.
For international returns, please use the Returns Portal. Customers outside the U.S. are responsible for shipping their return.

Refunds and Processing Times

Please allow up to 10 business days after we receive your return to process exchanges or refunds. Refunds may take an additional up to 7 business days to appear in your account depending on your payment provider.

Returning a Gift

If possible, try to obtain the order number and shipping ZIP code from the gift giver. Then, initiate the return through our Returns Portal.